Seems I should have got some hard mail document giving the details of the coverage.
Seems I should have got some hard mail document giving the details of the coverage.
Excellent customer service and product knowledge.
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Great Experience
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Amanda was great, quick and efficient
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Rusty was pleasant and very knowledgeable. Thanks
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Easy and straight forward. Thank you!
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professional and courteous
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The process is easy and the product and benefits meet my requirement.
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I was satisfied. Reviewed several others.
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Online was simple, all doc I needed to make a decision and comparable price.
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web site was easy to navigate, price was very reasonable,
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Found on Travel Insrance.com. The reviews and price were the reason for purchase.
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Quick and easy online!
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Rusty was very pleasant and easy to talk to. Very helpful and knowledgeable, asset to the company.
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The Chat Box with Sophia was less than pleasant. Answers to my questions where cut-and-paste policy statements. When I asked clarifying questions the response was "see above". Then I called in and got Mark. WOW, what a splendid difference in customer service. I asked the same questions and received clear, concise, and non policy quotations. If I had not pursued an alternate route for information and gotten Mark I would not have purchased a policy. I worked with Allianz and AIG travel insurance previously....no more...I'm going with Trawick thanks to Mark and AARP for their recommendation.
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It took me less than 15 minutes from opening the Trawick web page to completing the transaction. I knew what coverage levels I was looking for and I was offered 4 options, so it was a simple matter of selecting the one that met my needs.
I will definitely use Trawick again for my travel insurance needs.
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Well balanced policy/coverage that met my travel needs at a reasonable price
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It was quite frustrating in that I was just first in a chat that was not satisfactory and just sent about 8 different plans. The chat person had no idea of my needs. I called several times and spoke with at least 2 different people who spoke in a rehearsed manner. When I finally got the young lady who recognized my needs and provided valuable help I bought the policy. All the others sounded rehearsed
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The purchase went well and I appreciate the benefits it includes.
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Rustie was wonderful. She was extremely helpful, patient with me, and very knowledgeable. Would recommend her highly in the future, and would surely contact her again if need be.
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very easy website.
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