It was very easy to navigate. User Friendly

I always use them because they are the best.

The online tool was very clear and easy to use. All necessary information was clearly indicated. Navigation of the website was very smooth… well designed!

It was easy buying policy online.

Talked with a young man named Cole---very pleasant and helpful!!!!

I haven’t received the confirmation email

I spoke to Sarynna - & she was very friendly & helpful in providing the info I needed to make my decision about medical travel insurance, which I did purchase from her, on the phone, for myself & my husband.

Ashley was very helpful as have been all Trawick folks I've talked with in the past. Very knowledgeable and courteous

The website is very hard to work with, it didn't register my dates correctly, had to redo several times.

When I purchased online for four people, the online system somehow doubled the coverage for same four people. I called the customer service immediately. Luckily, I got through to an agent who understood right away what had happened. It was a computer glitch she said and she apologized. At the same time she offered to cancel the policy for a full refund and offered to help me to get a new policy. She was doing her job -however, her mannerisms and her kindness made me relax quickly rather than getting upset and frustrated. I ended up asking her name. Agent Estelle Malveda. She was the best agent I encountered on the phone after purchasing anything online. Trawick company is lucky to have her as an employee.

Jesse Matas who sold me the policy was great.

Ashley was very helpful and very pleasant❣️
I tried to leave a rating of 5 after our phone conversation on the automated system but I’m not sure if it took my response because the automated question kept repeating the questions. My answer was a 5 for the 1-5 , 5 being good!

Tried to buy online but would not work, your agent via the phone was VERY helpful.

Good information...confirmation ended up in Junk folder...had to call for help. Very pleasant and helpful.

Wonderfully professional and compassionate during a difficult time in our lives. Very affordable.