All was well, except: 1) putting in the date ranges for the trip was pretty difficult, and 2) when entered our birthdays in normal American style they came back very different. That caused us to call customer service, and that was handled in a friendly and professional manner. Still a couple of other changes that we requested to phone numbers and an email address were not made.
For some reason, your online quotation system could not provide me with a quotation. It said, "No matching Plan found for this Agent and Options." But thanks to a chat with your customer service team, I was given a quote and purchased the policy.
When I tried to buy the policy on my Apple computer, the e-mail line was blocked by an "overlay" of Select Language. There was also a clock with purple hour marks and another purple mark that would not allow me to enter my e-mail address. Your agent, Joseph, input all of my necessary information so that I could finally proceed with the purchase my policy.
Mark was very patient explaining the differences in policies to me, and very helpful in getting me the coverage that I needed!
Appreciated the prompt personal service in providing our insurance quote over the phone after having difficulty filling out our request on Trawick's web site
Both agents were extremely helpful answering my many concerns. I was very pleased with assistance with my last policy.
User friendly and easy to use
This is our second time purchasing the Trawick Travel Insurance! They have diverse policies that cover many travel scenarios! It is very easy to purchase on line and to print the necessary travel documents!
It is always a pleasure to work with your staff. This time I used the chat because the offices were closed. I had to change my coverage date since the first trip was expanded 3 days. I also had to obtain additional coverage for another upcoming trip to Iceland. Pearl, on the online chat was marvelous! She was able to help me with all my needs and I am confident with coverage and can enjoy my trips!
Flow less and efficient
Due to COVID, we had to postpone our Antarctic expedition twice. Trawick was wonderful about working with us so we did not forfeit the premium we paid. They could not have been nicer and more professional. A shout out to Rustie who went above and beyond to ensure everything was perfect!
We used Trawick on a previous Viking Cruise. We did not need to use the insurance but felt comfortable that we had it just in case.
Easy to quote and purchase!
Purchasing seemed fine, if needed, using it is what counts.
Well laid out website, clear coverage, easy to purchase.
I approached Trawick based on the Forbes recommendation on Google search.
After entering my details, different quotes appeared and I liked it.
Then I called the customer support and one Ms. Rustie Lee was very helpful in collecting my information, understanding my requirements and advised accordingly.
Ms. Rustie Lee is very friendly, professional and customer oriented.
She provided precise information and emailed the quotes immediately, but did not push or pressured to take an immediate decission and did not play any dirty tactics like the price is promotional and need to be purchased immediately.
After hanging up myself and my wife gone through all the quotes and coverages and made a decision.
Online purchase was a breeze and within couple of minutes we could buy the policy.
Hopefully, I don’t have to claim any coverage and anticipating a safe and comfortable trip.
But in case I may have to claim for any reason, I have a confidence and trust that the claim process and reimbursement will also be as easy and as pleasant like purchasing experience.
For now I highly recommend Trawick International for your travel insurance needs.
easy to understand policy and website easy to use.
So far, using Trawick for our travel needs has been super great. It is a smooth process and affordable.